For more than 50 years, our family of construction companies has built a reputation as the Northwest’s premiere homebuilder on our core tenant: the Burnsteads don’t simply build homes, we build vibrant neighborhoods.

One signature home at a time, we’ve been reinforcing that dedication to our buyers with an ongoing commitment to warranty service.

This pledge has weathered every storm since building our first home in 1957. Along the way, we’ve raised the bar and reinvested this success with our homeowners. Just within the past year, we were honored to earn the 2008 Energy Star® homebuilder of the year from the Northwest Energy Efficiency Alliance.

Our team of customer service experts -- Mary Hoffman, Sharon Hill and Paula Judson are here to make sure that the experience that you have owning a new Burnstead home is as worry free as possible. 

Warranty Service Request.

To assure that your new home meets all our standards of efficiency, we invite you to follow this warranty service schedule: Within 30 days of your move to a Burnstead home, our customer service team will reach out to you to make sure your transition has been smooth.

Beyond emergencies, there are two other warranty times you may wish to note for a new Burnstead home. The first is after the first 90 days of occupancy; the second is within 30 days of your one-year occupancy anniversary.

Call it part of our renewed commitment to making sure your home is just the way you want it.

If needed, please use the warranty e-form to notify the Customer Service department of any warranty items.
If an inspection is necessary, we will contact you to set up an appointment. Service hours are 7:30 a.m. to 4:00 p.m., Monday through Friday.